Member Care Message

Support in uncertain times.

Treating you like a member
means not acting like a utility company.

That’s part of the Farmers Electric Cooperative’s 5 Point Philosophy. That is more important than ever as world events begin affecting members and businesses in our communities. Everyone’s health and well-being is our top concern. We’re here to help in any way we can and are taking additional steps to provide relief during this uncertain time.

Follow Us On Social Media

Stay up-to-date with Farmers EC member support during this uncertain time. Follow us on Facebook and Twitter for updates, announcements, and energy tips.

   

Office Access

All Farmers Electric Cooperative offices, including drive-through windows, will be closed to public access. Our operations will be ongoing and staff will be available for member assistance by phone.

Member Care

 Member Care is available by calling 903 455 1715 to help with any issues.

Payment Flexibility

Please call Member Care at 903 455 1715 if you need to discuss payment arrangements. We’re committed to remaining flexible and responsive to your needs.

Payment Assistance

We understand that unexpected circumstances or expenses may come your way. If you are experiencing financial hardship, we can help you find local agencies and charitable organizations to help you get assistance with payments.

  1. Please notify our office before the termination notice due date listed on your bill to check your eligibility for a payment plan.
  2. Visit our Payment Methods page for a list of agencies that help with payment assistance.

Making Payments

Our online portal SmartHub can be used to make your bill payments electronically. You can also pay by mail, phone, or pay stations. Please reference our website’s Member Hub Payment Options page for more details on these methods.

NOTICE: Fidelity Express and MoneyGram fees are being waived at this time.

Payment Plans

We offer different bill plans designed to work with your needs. You may want to consider enrolling in our Budget Bill Plan to average out your payments and avoid seasonal spikes in usage. This will help keep your bills consistent as you forecast your household budgets.

SmartHub: Power beyond payments

Since your family may be spending more time at home right now, you can keep up-to-date with your electricity usage by creating an online account with SmartHub. You can use it to monitor daily usage and make adjustments before getting your next bill.

Service Applications

If you are needing to establish an account with us, please use the Online Application Form in the Member Hub’s Residential Account Set Up.

We are sorry for any inconveniences this may bring and we will reopen to members as soon as possible.

Resources

Increased home energy use.
Members sheltering-in-place and/or working from home may see an increased energy usage during the days when they would normally be at work. This additional use can lead to an increased energy bill in a time of year that typically sees the least energy consumption. Download our Increased Home Energy Use PDF for tips on how to manage and reduce energy usage while working from home.

Resource Links
CDC (Centers for Disease Control and Prevention)