HVAC Winter Tune-Up Rebate
HVAC Winter Tune-Up Rebate

Power beyond payments.

SmartHub is so much more than a payment portal. It’s a powerful interface that puts your entire account and its history at your fingertips. Use SmartHub to track, analyze, and understand how you’re using electricity, how it affects your bill, and monitor costs and inefficiency.

With SmartHub, you can compare past electricity use, billing totals, and historical weather at a glance, and even use energy markers to see how changes—such as a new large appliance or programmable thermostat—influence your use.

Ready to get started? Once you’ve set up your Farmers EC account online, you can download the app using the QR code or platform-specific instructions from the tabs below.

What is SmartHub?

SmartHub is the FREE desktop interface and mobile app that helps make monitoring and managing your account easier, with secure access via your smart phone or tablet. Use SmartHub to take charge of your energy use—so you can reduce your costs, reduce your bill, reduce your hassles!

Advanced SmartHub technology allows you to keep track of how much electricity you’re using, notify Farmers EC of any account or service issues, pay your bill, and more. It works for PowerUP pre-paid and Budget Billing accounts as well as traditional accounts.

The SmartHub App is encrypted during every transaction and no personal information is stored on your mobile device. NOTE: Mobile devices do offer the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

How Do I Register For SmartHub?

If you already have an online account, simply log in and follow the instructions. To create an account, use the registration tool at the top of this page. When you sign up for an account, you will be asked to enter a Security Passphrase, which will be required prior to using the SmartHub app.

Once you register your account, you can set up your notifications. You can be notified for a variety of reasons: your bill is ready, your bill is past due, your recurring payment is confirmed, and many others.

Download the SmartHub App

Download this FREE app today for secure account management right at your fingertips! Use your phone to shoot the appropriate QR code:

iPhone Users

Android Users

 

SmartHub Frequently Asked Questions

Q: How do I sign up for SmartHub?
A: If you have already signed up for Account Access, you can just log in as usual. If you do not have an account, you will need to sign up for account access using the registration tool at the top of this page. You CANNOT sign up for an account on your mobile device.

Q: Is my phone or tablet supported?
A: Our apps are supported on the following platforms:
IOS 3.1 and above (iPhone and/or iPad)
Android 2.1 and above (Smartphones or tablets)

Q: Is the App secure?
A: Yes! All critical information is encrypted during every transaction and no personal information is stored on your mobile device. NOTE: Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account. We recommend you do not store your login information on your mobile device.

Q: How do I get the App for my phone?
A: See the instructions above to download using the QR Code, or look for SmartHub in the Apple Store® or in the Android® Market. Search: SmartHub (not case sensitive, but must be all one word). If duplicates appear, be sure to choose the one provided by our partner, National Information Solutions Cooperative. After you download the app, you will need to choose your utility. Click on “By Name” and type in “Farmers Electric Cooperative.”

Q: Do I have to buy the App?
A: No. Our App is FREE to download and install.

Q: Do I have to change the way I pay my bill in order to use SmartHub?
A: No. You can take advantage of all of the features of SmartHub.

Q: I have five accounts. Can I see them all on the App or on the Web?
A: The web home page shows all of your accounts with the amounts due and links to other detailed information. On the app, tap the “Bill and Pay” icon. The total due of all accounts shows. Below it you can select different information by account, such as partial payment option, billing history, and payment history.

Q: Can I make a payment on multiple accounts?
A: Using the Web
To pay the total amount owed on all accounts, click the “Pay Now” button in the upper right corner of the screen or the “Make Payment” button on the home page. You can also make a payment to a single account or partial payments to all accounts by clicking on the “Billing & Payments” button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid, click the “Pay Now” button.

A: Using the App
Tap the “Bill & Pay” icon. If paying the total amount due, tap the “Pay” button. If paying a partial payment, tap the “Pay Partial Amount,” tap on the account, and adjust the “Pay Amount.”

Q: How current is the account information I see in the App or on the Web?
A: The information is shown in real time, so it’s always accurate. If you keep your app or the web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current. 

Q: How do I sign up for notifications? What if I want to receive notifications for multiple accounts?
A: You must log into the web and click on “Notifications.” Select preferred notification method (Text, Mobile Push, Email, or Phone) and fill out the appropriate notification information based on your selection. Click “Next” to continue, verify the notification parameters, and confirm. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for.

Q: How do I find your offices and payment locations?
A: On the app, tap the “Map” and you will see all the office and payment locations available to you. To get directions, tap the location and an address box will appear. Tap the address box and the “Map/GPS Navigator” options appear. Tap on the preferred method and follow the instructions.